Health
Services We Fund
Primary Health Care
Facilitators and Presenters
The following is a list of External Providers used for
the Learning and Development courses:
Cindy Lincoln
(NZIM)
Dale Sheehan (University of
Canterbury)
Denise Overend-Clarke (The Effect)
Ford Driving School
Garry Millar
(NZIM)
Ivan Yeo
(Mental Health
Foundation)
Jane Berney
(The University of Auckland)
Jade Caulfield
(Mental Health Foundation)
Lester Levy
(University of Auckland)
Johnny Matteson
(Mental Health Foundation)
Nick Read
(Training For Change)
Rob Hamlin
(The University of Auckland)
Robyn Bennett
(The University of
Auckland)
Robyn Walsh (Davidson Kemp)
Rosemary Hepözden (The
University of Auckland)
Roseann Gedye (Roseanns Principals)
Sue Bottema
(The Effect)
Taruni Falconer
(The University of
Auckland)
The Effect
Victor Main
(Eight Associates)
Yolande Johnson
(Body Sense)
Arlene Nicholson (CMDHB
L&D)
Bernarda Sheppard (Family
Violence)
Courtney Rouse (SmokeFree)
Debi Higson (CMDHB L&D)
Geof Richardson
Karyn Healey (Child
Protection)
Sandy Millar (CMDHB L&D)
Sue Lim and Mariska Mannes
(WDHB)
Cindy Lincoln
Having past experience in
management ensures Cindy has a pragmatic approach; and relating best
practise theory to the day to day realities of business is one of
her key strengths. Cindy has studied Human Resource Management,
Organisational Behaviour, Learning, Development, and Change
Management at both Tertiary Graduate and Post Graduate levels.
Cindy has worked with learning and
change methodologies since 1990, both in management and senior human
resource roles as well as part-time lectureships with Auckland
University of Technology (previously AIT). In the last 8 years she
has specialised in Human Resource Management and Organisational
Development, in health (Auckland DHB) manufacturing (Fletcher
Challenge Building), airline (Qantas NZ), and telecommunication
industries (Vodafone NZ Ltd).
Although having a broad experience
in facilitation, Cindy is especially passionate about leadership,
developing teams and constructively managing change. An additional
interest includes mentoring businesses in the development of
strategic and business aligned training departments.

Dale Sheehan
Dale first qualified as a medical
radiation technologist and moved into teaching within that field.
She developed an interest in health professional education
particularly teaching and learning in clinical environments. She won
the National Tertiary Teaching Excellence Award in 2004 for
Innovation in Teaching. The reward was for developing the Graduate
Certificate in Clinical Teaching in a Marae setting. Her research
interests include learning in clinical environments, inter-professional learning and communication, and bicultural
learning. Dale’s sessions model best practice in clinical teaching
and supervision which she delivers with enthusiasm for her subject
and in partnership with participants.

Denise Overend-Clarke
With a background in managing small
business, Denise has been involved in training since 1989. She moved
into corporate training in 1999 and has trained in many of New
Zealand’s major corporates’.
She has presented at conferences
throughout Australia and New Zealand and gained a reputation for her
ability to communicate ideas clearly and effectively. Denise’s style
is dynamic and interactive - she believes training should be
enjoyable and effective with results evident in the work environment

Ford Advanced Driver
Training
The Ford Advanced Driving School
provides car control courses for the licensed driver. The
courses are a combination of classroom discussions backed up
with practical exercises with participants using their own
vehicles or CMDHB pool cars on a closed venue. Subjects covered include, tyres,
seating, searching, steering, emergency braking, cornering and
skids. We end our courses with a brief discussion on basic
defensive driving and the road code. Booking for
this course are taken directly by Ford Advanced Driving
School and they are not funded by Learning &
Development. A purchase order number is
required at the time of booking.
http://www.fordadvanced.co.nz

Garry
Millar
Garry is an experienced consultant in
procurement of capital works, advising public and private sector
clients in the health, property, energy, transportation, water and
telecommunications sectors. Garry has a strong track record in the
delivery of engineering related projects and leadership of project
portfolios New Zealand, UK and Australia .
In parallel to his consulting career
Garry has also pursued a teaching and lecturing interest throughout
his career. He had a part time lecturer position at Leeds
Metropolitan University in the UK, and is currently a guest lecturer
on the Construction Management module at Auckland University. He is
also a facilitator on the DipMEEC programme run by NZIM and the
Academy of Constructing Excellence.

Ivan Yeo
A Chinese Malaysian, who has been
working in mental health sectors since 2004. Graduated with a
B.A in Social Science and has worked closely with various
consumer-led organizations in Auckland. As a facilitator of
Like Minds, Like Mine through the Mental Health Foundation NZ, Ivan
believes in creating a supportive environment in order to allow
professionals exploring issues of stigma and discrimination
associated with mental illnesses.
http://www.mentalhealth.org.nz/

Jade
Caulfield
Jade Caulfield is a
Like Minds, Like Mine project worker for the Mental Health
Foundation NZ. She graduated with a Masters in Health Sciences and
has worked in mental health for 8 years and in Counties Manukau for
the past two years.
http://www.mentalhealth.org.nz/

Jane Berney
Writing is Jane’s
business, pleasure and abiding interest. She worked
as a copywriter and creative director in New Zealand
and Australia, choosing to set up her creative
communication consultancy in Auckland. She’s taught
Ad Creativity papers at AUT on Copywriting and
Campaigns. Combining lecturing/teaching with
creative consulting allows Jane to preach what she
practices.

Johnny Matteson
Johnny
Matteson has worked for the Mental Health Foundation for
the last 11 years. As a Like Minds, Like Mine project
worker, Johnny has worked on projects such as The Break
It Down road show which toured around Auckland and
Northland schools. Johnny is trained as an
Occupational Therapist and is also a well known
musician.
http://www.mentalhealth.org.nz/
Lester Levy
Lester is the Chief
Executive of Excelerator: The New Zealand Leadership
Institute and Adjunct Professor of Leadership at the
University of Auckland Business School.
www.excelerator.co.nz
A graduate of Medicine
and an MBA, he has extensive management experience in
large and medium sized organisations, across both the
private and public sectors, having been Chief Executive
of South Auckland Health, The MercyAscot Private
Hospital Group (of which he was a founder) and The New
Zealand Blood Service.
His formative
management career was in the multinational environment
with 3M and Beecham Research Laboratories.
Lester's governance
experience includes being the Chairman of Boards of
Directors in the fields of healthcare, biotechnology and
film and television production.
He has previously been
seconded to the Department of the Prime Minister and
Cabinet as an advisor and has been awarded the
prestigious King's Fund International Fellowship from
the King's Fund in London. Lester is a Fellow of both
the New Zealand Institute of Management and the Royal
Australasian College of Medical Administrators.
He is the author of
the book "Leadership and the Whirlpool Effect" and is a
frequently invited speaker on the subject of leadership
in New Zealand and overseas.
Lester has a
teaching and facilitation role in the NZIM Managerial
Excellence Program.

Nick Read
Nick established Training for Change in
1994. His purpose is to offer training and facilitation
services to corporate business in the area of human
dynamics.
Nick has a background in teaching,
television production, sales and corporate
communications. From these experiences he has formed
his philosophy for his business: the purpose of any
initiative is to support people to change their
behaviour.
His view is that most people do the best
job they can with the resources they have. But many
people in business have not been given the resources
necessary to carry out their roles effectively. By
introducing more skills and strategies in a supportive
environment, people are eager to improve their own
performance.
Training for Change holds a reputation for running high
quality workshops and excellent programmes. Training for Change draws on a
pool of talented specialists and professionals to run specific programmes.
You’ll find that each facilitator is extremely:
-
Knowledgeable about the programmes that he or she runs
-
Experienced and skilled in the delivery of those programmes
-
And
highly adept at meeting the training needs of organisations
http://www.training4change.co.nz/

Rob
Hamlin
Rob first started writing copy in 1989 while working for
a Hamilton radio station. Since then he has worked for
several ad agencies (including one in the United
States), a PR firm in England, and several large
corporates in New Zealand. He writes for most media,
including corporate brochures, direct marketing,
websites and radio.

Robyn
Bennett
In 2007 Robyn put her 17 years of secretarial
experience at senior management level to good use by
establishing her own business that focuses on providing
training for administrators. Robyn has run very popular
and successful courses for administrators with the
University of Auckland for the past four years.

Roseann Gedye
Roseann Gedye is the
founder of her own communication advisory service known
as Roseann's Principals. She is a sought after
consultant particularly in the areas of communications,
leadership, change and motivation. She has over 30
years of educational experience which includes 10 years
working as a Senior Academic staff member in the School
of Communication at Unitec. Roseann has a masters
in Management Studies majoring in Management
Communication Also she has spent five years working as a
member of the management team for Success Motivation
International.

Rosemary Hepözden
Rosemary has been teaching English as a Second Language
to Adults since 1991. She taught in England, Italy, and
Turkey before returning to Auckland where she was
Director of Studies at a private language school for
five years. She has worked in magazine and book
publishing, and has a passion for teaching to non-native
speakers of English.

Robyn Walsh
Following an extensive career in
corporate communications, Robyn now supports a wide
variety of people and organisations as the director of
communications consultancy, Davidson Kemp.
Robyn’s professional qualifications
include a MBA from Massey University, a BA and Post
Graduate Diploma in social sciences from Otago, a
Diploma in Teaching, and numerous professional studies
in the fields of training and communications. She is
Fellow of NZIM and is also a member of the Public
Relations Institute of New Zealand.
Her corporate role included responsibility for communications
and marketing strategy and implementation,
organisational leadership, and significant staff
development and change management.
In her consultancy role she has led a number of
communication audits, marketing and branding strategies,
professional development programmes, and market research
projects for a wide range of
organisations including a number of tertiary education
institutes, health companies, retailers, professional
services, local and central government, and several
not-for-profit organisations. She has researched
and published in the corporate communications field and
presented her work in New Zealand, Australia, and the
USA. She is considered an outstanding presenter.
Robyn currently facilitates NZIM’s Interpersonal
Communications Skills and Assertiveness Skills,
Effective Teams, Leadership and Motivation,
Writing for Business, Time and Stress
Management, Managing Conflict, Effective
Coaching, and
Performance Management: Appraisals
that Work.

Sue Bottema
With a practical,
positive approach, Sue shares 20 years of international
human resources, training and coaching experience. From
small businesses to major corporates’ across a variety
of industries, she has earned a reputation in NZ as a
professional who makes a difference - helping people do
things differently to get better results.
Guidance,
accountability, support, and celebration of results sums
up Sue’s outcome focussed approach.

Taruni Falconer
Taruni is an experienced specialist in
intercultural communication.
To date, she has lived and worked on five continents,
and with people from over 70 different cultures.
These countries include Yemen, Tanzania and
multicultural Melbourne where she worked as a social
worker and educator.
Clients know her for a practical,
skills-focused approach drawn from three decades of
living and working in multicultural settings. Her
colleagues know her commitment to promoting sustainable,
diversity-aware organisations; for her cross-cultural
research, and her enthusiastic commitment to energising
commonalities between people.
Taruni holds a Masters of Education, a BA
(Behavioural Sciences and Asian Studies), and a Diploma
of Teaching. She currently offers three intercultural
programmes at the University of Auckland. She has
co-authored the globally-validated intercultural
training tool, Cultural Detective: New Zealand®,
and co-designed the Department of Internal Affairs’
unique training initiative, Intercultural Awareness
and Communication (IAC) Programme.
Within New Zealand she is active as a
member of the New Zealand Association of Training
and Development (NZATD), and Equal Employment
Opportunities Trust (EEO Trust). Taruni is recognised as
a leader in her discipline, shaping awareness in the
rapidly evolving field of intercultural communication.

The
Effect
As people and
organisational development specialists, The Effect can help
you achieve a higher level of performance within your
organisation
through developing your people.
We deliver flexible, practical business
solutions, enabling increased productivity and profitability.
This is supported by our coaching, mentoring, training and
business consultancy services.
The Effect can provide your business with the tools you need to
achieve positive changes in behaviour, attitude, performance
and results.
Specialists in
Communication, Emotional Intelligence, Leadership, Change
Management, Strategy and Business Planning, Performance
Management, Sales, Negotiation, Team Development and Human
Behaviour.
www.theeffect.co.nz

Victor Main
As a
certified adult trainer, Victor brings valuable insights
gained from working with a diverse range of
organisations. He facilitates short courses for The
University of Auckland Business School and runs
programmes for the New Zealand Institute of Management
and other training organizations.
Victor not only teaches about project
management, but also leads projects across several
organizations.
With
this real-life experience, he brings a fresh, practical,
easy-to-follow approach to managing projects.

Yolande
Johnson
Yolande Johnson: Physiotherapist: Specialised in mindbody
healthcare, mental health, trauma and refugee issues
Yolande Johnson has worked
with refugees for over 7 years, primarily at the Refugees As Survivors (RAS)
Centre at the NRRC in Mangere, as a member of a multidisciplinary regional
Mental Health team, providing assessment and treatment of refugee clients
with a background or experience of torture and trauma. She developed and
managed the Body Therapy Programme during this time, providing individual
treatment and groups, both at early intervention and on-going in the
community. She established the trauma assessment programme of all refugees
arriving at the centre, and co-wrote a paper about the findings, which was
presented at the European Conference on Traumatic Stress in 2003. Later that
year she visited several rehabilitation and research centres for refugees
in Denmark and Sweden, where the most current research into the effects of
torture is undertaken.
Yolande has
trained staff, interpreters and other healthcare providers in the use of
body therapy in treating trauma, interpreting in Mental Health, and
culturally appropriate healthcare. She has worked with a range of
women's support groups throughout Auckland.

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